The Operating Model | Design the Shift
Fractional COO Services

Systems for scale.
Clarity for profit.

Growth without clarity bleeds margin. I install the end-to-end systems that allow $5M to $20M agencies to operate with precision.

Better questions.
Better behavior.

I do not sell generic consulting. I install an operating model. My approach is designed to close the gap between what is written in your strategy and what actually happens in your daily operations.

While onboarding is the sharpest wedge to recover profit quickly, the goal is a total shift in how your agency handles capacity, handoffs, and leadership accountability.

The Three-Phase Shift.

A structured path from functional chaos to profitable scale.

01

The Blueprint

A 30-day diagnosis. I map your current workflows from sales through final delivery. I identify the leaks and create a financial impact model.

Phase: Diagnostic
02

The Sprint

I install the systems. We focus on the highest-leverage constraints, automate repetitive tasks, and build team standards.

Phase: Implementation
03

The Cadence

The systems stay fixed. I join your leadership cadence to manage ops reviews, triage variances, and coach managers to ensure behavior stays shifted.

Phase: Governance

Beyond the
first 30 days.

Onboarding is the wedge, but operational clarity covers the entire agency lifecycle. My work focuses on four specific pillars.

Capacity and Resource Planning

I install the visibility you need to see who is over-allocated and who is idle. We stop the reactive hiring cycles and expand capacity by 15-25%.

Utilization Mapping Hiring Triggers

Margin Protection

Profit disappears in the "middle" of projects. I build the tracking systems that catch rework and scope creep before they kill your margin.

Real-time Job Costing Rework Reduction

The Sales-to-Delivery Bridge

The biggest friction point in $10M agencies is the handoff. I define the criteria for a "clean" start so delivery never has to guess at scope.

Kickoff Automation Scope Frameworks

Leadership Leverage

I remove you from the "Functional Chaos." We install a governance cadence that allows you to lead from data, not from the weeds of PM tools.

Ops Review Cadence CEO Time Reallocation
Not sure where to start?

Take the 5-minute onboarding scorecard

Get a quick readout of what is leaking profit in your first 30 days, before you change a single process.

Take the Scorecard

Shift the scale.

Every day you wait to fix onboarding is another project worth of margin lost.

Book 15-Minute Audit